Impact Report
2024 — 2025

Welcome to our first Impact Report as Livit Disability Support, formerly known as Community Living Australia!

We’re still the same trusted team and services, just with a fresh new name that’s easier to say and a look that reflects who we are. This brand isn’t just about a new appearance; it’s an investment in our future and a reflection of the trust we have in our people and community, directly shaped by the feedback and ideas from our teams, clients, and families.

The theme of this year’s report is ‘Keeping it Real’, inspired by our reimagined values. Read, watch, or listen to see the impact of our last year as Community Living Australia. As you can see, we’ve been busy.

Are you ready to Livit? Let’s Go!

How we Livit

What makes us… us? Big question! When we looked at making our brand easier for everyone to connect with, we realised our values had to keep up too; be simpler, easy to remember, and full of the same energy we see from our teams and clients every day.

Our new values aren’t really ‘new’; they’re just a simpler version of our previous ones: Integrity, Agility, Working Together, Passion, and Wellbeing. These hit the mark in so many ways, but we wanted them to be easier for everyone to remember and use.

So, we’ve simplified them down to three clear, memorable words that honour where we came from and represent how we live and work today.

This is how we Livit, every day.

  • Real

    We’re honest, own our actions, and focus on what matters most to our teams and clients.

  • Together

    We’ve got each other’s backs. We combine our strengths and support each other every step of the way.

  • Ready

    We know our stuff, we’re always learning, listening, and prepared for whatever comes our way.

How we Livit Real

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How we Livit Together

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How we Livit Ready

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Find out more about our new brand

Real Support: The impact of working together.

Clients by Region

  • Hills/Strath
    120
  • Limestone Coast
    54
  • Murray/River Lands
    101
  • South Coast
    94
Support Hours
by Region
Limestone Coast
59,506
Hills/Strath
96,253
South Coast
84,799
Murray/River Lands
144,920

Service Distribution by Region

Adelaide Hills & Strathalbyn

Service Distribution
Service Distribution
Individual
37%
STA
11%
Living Options
36%
Group
16%

Fleurieu, Kangaroo Island & Southern Adelaide

Service Distribution
Service Distribution
Individual
26%
STA
1%
Living Options
50%
Group
23%

Murraylands & Riverland

Service Distribution
Service Distribution
Individual
18%
Living Options
70%
Group
12%

Limestone Coast

Service Distribution
Service Distribution
Individual
26%
Living Options
63%
Group
11%

Number of Clients with HIDPA (High Intensity Daily Personal Activities)

  • Bowel Management 15
  • Complex Wound Management 1
  • Ventilation Support 2
  • Catheter Care 2
  • Severe Dysphagia 7
  • Enteral Feeding 5

Real People: Our workforce and presence.

Employment
Type
Full-time
14%
Part-time
55%
Casual
31%

Average Support Worker Hours Per Fortnight

  • 48 Permanent/ Fixed-Term
  • 33 Casual
Tenure
Range
10+ Years
14%
0-4 Years
58%
5-9 Years
28%
  • 445 Employees
  • 84% Direct Client-facing Roles
  • -3.2% Median Total Remuneration Gender Pay Gap Read more
  • 44.8 Staff Average Age
  • 74% Female staff
  • 26% Male staff
LOW Psychosocial Risk
  • Feel safe, respectful, & inclusive behaviour is recognised
    90%
  • Believe communication is open & transparent
    86%
  • 88% of work injury claims closed within 3 months
  • 4.6% of work injury claims are psychosocial (vs 13.8% for sector)
  • 18,978,355 Steps recorded during Feb Challenge
  • 81 Employee Assistance
    Program Hours
  • 128 Flu Vaccinations
  • 359 Salary Packaging
    with CBB
  • 5,500+ After Hours
    Support enquiries

Information correct as at 30 June 2025

Debbie’s Dream Come True

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  • Jesse & Ingrid on Choice

    Watch time 1 minute 5 seconds

  • Samuel & Angela on Independence

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Playing to our Strengths: Supported Independent Living (SIL)

SIL is one of the areas where our teams really shine, and this year was no different. We listened to clients and families, worked out what matters most, and jumped in to make it happen. We set up new services, helped people make sense of SIL and Specialist Disability Accommodation (SDA), and supported our clients to be the boss in their own lives. It’s been a year of learning, teamwork, and keeping it real for the people we support.

This year proved our teams are quick, creative, and ready to roll up their sleeves. A standout moment was setting up a brand-new SIL service on Kangaroo Island in just a few weeks. Working closely with our SDA networks, our team saw an opportunity to support a new client who had been impacted by sector disruptions. The client wanted to move closer to family, and our team wasted no time making it happen. We had an existing location ready for this opportunity, so we set about building a local team and supports to activate it. We worked closely with the client and their family at each stage, with people across the organisation combining their strengths and creativity to create a meaningful outcome.

We noticed a lot of questions popping up about SIL and SDA and knew people needed clear, easy-to-understand support. So, we teamed up with local and interstate specialists and SDA providers to run an information session in the Adelaide Hills. Open to everyone, the session helped clients, families, and Support Coordinators get a clearer picture of SIL and SDA and how we can work together to find the right housing options. It was a great reminder that when we collaborate, even tricky information can become easier to understand, helping people feel confident and informed.

Big achievements matter, but the little things often make the biggest difference. Beyond opening new services and sharing knowledge, our teams focus on everyday actions that really matter to clients. We get to know each person, listen to what makes them tick, and champion them to be the boss in their own home. Some little things that made big differences this year were:

  • Managing wellbeing: skill-building around budgeting, shopping for health and affordable food, and supporting interest and participation in physical activities.
  • Building personal connections: strengthening communication skills so people can interact more independently when out and about, and speaking up for themselves in a variety of settings. These have ranged from healthcare appointments to shopping and dining experiences and have helped with stronger family connections.
  • Maintaining a home: we have provided practical and sensitive support around keeping a home and what it means to be a good tenant, which strengthens housing security in the longer term.

With SIL numbers steady, we started spotting chances to grow and do even better. We looked at gaps in our services and thought about how to improve and expand SIL in the years ahead. To support this, we created a new Directorate for Growth, Quality, & Engagement to guide future work alongside the leadership team and Board. We also decided to introduce a dedicated SIL Growth Coordinator role in the next financial year to work with local teams and make the experience smoother for clients. With these foundations in place, we felt confident SIL was well set up to be a focus area for the organisation in the coming year.

Kimmy & Maxine’s Win-Win at Myranth

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  • Elyse’s Journey from Admin Desk to Support Worker

    Watch time 1 minute

  • Coral’s Peace of Mind

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Respite Refreshed

This year was a big one for our Short Term Accommodation (STA) and Respite services at Myranth House. We started the process to buy the property making sure we could keep providing services well into the future, and we worked through NDIS rule changes. Our team gave the interiors a fresh new look and found ways to improve the guest experience, making Myranth feel like a home away from home. Through it all, we kept our support steady and started to think about the future of the site.

When the property came onto the market, we took a careful look at whether buying it made sense for us. With guidance from our Board, we decided that owning Myranth meant we could keep respite services running for the families and clients who rely on them. It’s also a welcome opportunity to strengthen our roots in Strathalbyn, one of our first regions dating back to the 1980s. It’s a full-circle moment for the organisation.

NDIS rules for STA changed this year, and we responded by spending time guiding clients, families, and our own teams through the new funding requirements. Supporting people to understand the changes brought challenges, but with open and honest communication, we have made sure services continued to run smoothly.

This year, it was time to give Myranth a refresh and make it even more welcoming for our guests. We gave each room its own ‘personality’, adding new bedding, furniture, and artwork to bring out the warmth and charm of the heritage house. An Occupational Therapist helped us make thoughtful adjustments, so each area of the house can cater to all types of support needs. We also focused on the small touches that make a stay special. We introduced breakfast-in-bed options, refreshed menus, new activities, and even a coffee machine.

As the year drew to a close, we started thinking about the future of the Myranth site. Could we expand beyond traditional respite? Are there new ways to use the space? Conversations with our teams and clients have sparked plenty of ideas, and over the next financial year, we’ll be looking at these in more detail. Most importantly, we end the year confident that our Respite services are here for the long haul and ready for whatever comes next.

Real Stories

Keeping our Finances on Track

We continue to operate in a challenging environment, working hard to manage resources while not compromising on our investment in our workforce and the services we provide. While client numbers are steady, funding pressures and rising costs are affecting our revenue and expenses. We expect conditions to remain difficult in the short to medium term. With careful financial management, we’re confident we can navigate the changes ahead while NDIS reforms are rolled out and remain financially strong into the future.

One of the ongoing challenges we face is that NDIS price increases aren’t keeping up with rising wages and other operating costs. Staff shortages, especially in regional areas, continue to be a challenge, which makes running some services more complicated and adds extra pressure on our teams and resources.

By managing our finances and operating risks carefully, we’re able to balance these pressures while still meeting the needs of our clients and communities. This approach will support the organisation’s long-term viability and ensure we can continue to provide reliable services and employment opportunities.

We believe in our people and our services, and that’s why we keep investing in them, even when things get hard. Supporting our teams with better systems and resources contributes to high-quality services by making everyday processes simpler and smoother. Updates like our new website and Support Worker App are making it easier for clients, families, and our teams to connect and access what they need. These investments help us work smarter, respond faster, and keep making progress.

Community Living Australia Ltd received an unqualified audit opinion for the year ending 30 June 2025 and there were no internal control weaknesses identified, or areas for improvement, in our financial processes.

As outlined in the high level Profit and Loss, operating revenue declined by 4% in FY25, resulting in a small operating deficit for the year.

The Balance Sheet comparison shows that the net asset position of the Company has increased by 3%. This was due to an improved capital value of our financial and property assets, sustaining a solid financial framework for clients, employees and communities for the future.

Profit & Loss

2025
$’000

2024
$’000
Operating revenue 36,947 38,470
Other income 897 944
Total income 37,844 39,414
Employee expenses 34,495 35,527
Other expenses 3,413 3,265
Total expenses 37,908 38,792
Operating result (64) 622
Other comprehensive income 493 271
Total comprehensive income 429 893

Balance Sheet

2025
$’000

2024
$’000
Cash and cash equivalents 2,567 2,350
Financial assets 8,504 9,296
Other current assets 2,021 2,080
Total current assets 13,092 13,726
Financial assets 4,580 3,619
Property, plant and equipment 988 868
Other non current assets 2,129 1,853
Total non current assets 7,697 6,340
Total assets 20,789 20,066
Trade and other payables 1,334 1,481
Employee provisions 2,795 2,698
Other current liabilities 708 704
Total current liabilities 4,837 4,883
Employee provisions 719 670
Other non current liabilities 1,486 1,195
Total non current liabilities 2,205 1,865
Total liabilities 7,042 6,748
Net Assets 13,747 13,318

 

Visit the Australian Charities and Not-for-profits Commission website to see our full Financial Report.

 

Clients Shaping Livit Disability Support: The Client Advisory Board

At Livit Disability Support, the best ideas come straight from our clients, and our Client Advisory Board (CAB) turns those ideas into action. This year, the CAB has been full of energy and creativity, helping us rethink our brand, give feedback on services, and spark new ideas that make a real difference for everyone.

Meeting bi-monthly, the Board brings together clients from across our regions with an independent Chair. Their insights go straight to our Chief Executive and Board, helping us keep our services real, together, and ready.

Think you could bring your voice to the table? We’re looking for new members! Find out more or nominate by calling us on 8536 5888.

Nick Schumi

Chair

Kerry Warner

Kristy Phillips

Lucinda Smibert

Sophie Pinkerton

Board of Directors

Jill Coombe

Chair

Alicia Hopper

Bill Rowe

Beata Mitkas

Kym Lynch

Nick Schumi

Emily Cordell

Celebrating Our Team
Years of Service 

This year, we want to give a huge shout-out to our team members hitting big career milestones. Your hard work and passion are what make Livit such a special place, and the difference you make is worth celebrating. Thank you for being part of our story and for choosing to share your skills and time with us.

These milestones aren’t just about the years you’ve been here. They’re about the laughs, the good times and hard times, and the people you’ve worked with along the way. Thanks for showing up, giving your best, and helping our clients feel valued and supported every day. Here’s to many more years together!

See all

Contact us

Got a question, an idea, or just want to chat to your local team? Drop us a message through our online contact form or give us a call. 

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